Friend Communications, Inc. Privacy Statement
We are concerned about your privacy.
Friend Communications is committed to protecting our customers
personal and confidential information. In the course of providing
you with various services, we need to collect and maintain
certain nonpublic personal information about you. This Privacy
Statement answers some questions about what nonpublic information
we collect, what we do with it, and how we protect it.
What types of nonpublic personal information about me does
Friend Communications collect?
- Information provided by you, such
as name, address, phone number and email.
- Information that helps us process
your transactions, such as recreational and travel memberships
and associations, personal preferences, information about
your units and vehicles, credit card and other financial
information.
- Information about your transactions
with us and with our affiliated businesses.
Why does Friend Communications disclose
my nonpublic personal information?
Friend Communications may disclose personal information about
you described above, primarily to offer you a broader range
of services, improve your experience with us and serve you
more efficiently. All the information we obtain from you may
be disclosed to our partners who provide you services, except
for credit card and/or other financial information, which
is only disclosed to selected partners who need the information
to complete a transaction.
How does Friend Communications protect the confidentiality
and security of my nonpublic personal information?
We maintain physical, electronic, and procedural safeguards
to guard your nonpublic personal information. We protect your
account information by placing it on the secure portion of
our website. Our servers have been enabled with Secure Sockets
Layer (SSL) technology to prevent unauthorized parties from
viewing your nonpublic personal information that you give
or access during a secure session. This is why you must enter
a unique User Name and Password each time you access your
account information online. In addition, we employ VeriSign's
digital certificate services to authenticate that you are
transacting with Friend Communications, CampingFriend.com,
TravelFriend.com or one of our other internet portals.
You can take steps to maximize your security online and protect
your confidential information. Never share your Password with
anyone, and change it periodically. You can change your User
Name and Passwords at any time through the Set Passwords &
Features link under the User Profile tab. When using a Friend
Communications website, you should always exit by using the
"LOG OFF" button located at the top of every web
page or close your browser completely.
What should I know about "cookies"?
"Cookies" are elements of data that a website can
send to your browser and store on your computer. Cookies do
not contain personal information about you (unless you knowingly
provide it). Cookies can note that your browser was used to
visit certain sites, pages, or advertisements on a certain
date. Friend Communications uses cookies to enhance the navigation
and functionality of our website; to verify your identity
securely, and to personalize aspects of your experience on
our website. We also use cookies to let us know how visitors
are using our website, so that we can improve our website
and your experience on it. Friend Communications permits certain
third party ad servers to set cookies through our website
to track performance of advertisements and to collect aggregate
data on web page viewing. You do have control over cookies.
Most browsers can be set to notify you when a cookie is being
placed on your computer. You can also set most browsers to
refuse to accept cookies, although this may affect your Internet
experience. You can also erase cookies that are already on
your computer. For more information on working with cookies,
you should consult the User Manual, FAQ, or Help function
of your specific browser and operating system software.
Email Opt-In Policy
This email privacy policy is directed to subscribers of Leisure
Holding Inc. mailing lists and email notifications. This policy
covers Leisure Holding Inc., FriendCommunications.com,
ReservationFriend.com, Camping Ads.com, Camping.com, CampingFriend.com,
RVSales.com and any other entity owned by or doing business
as an affiliate of Leisure Holding Inc. This policy covers
what mailing lists we maintain, and what mailing options are
available as well as how users can update or change their
information or preferences.
If you feel that Leisure Holding Inc. and its affiliated
brands are not abiding by this privacy policy, please contact
us at support@friendcomm.net
and place the word "privacy" in the subject line.
This email privacy policy covers the following:
- Leisure Holding Inc. and its affiliates
email policy overview
- What mailing lists Leisure Holding
Inc. and its affiliates maintain and your subscription options
- Changing your subscription preferences
- Third party mailings
- Contacting Leisure Holding Inc.
and its affiliates about your privacy
- Notification of changes in this
privacy policy
Leisure Holding Inc. and its affiliates
email policy overview
Leisure Holding Inc. and its affiliates maintain an opt-in
policy in regard its email notifications and email marketing
mailings. We only send email to individuals who have requested
that these mailings be sent to them, or as part of an ongoing
relationship we have with an individual or business (partners
and customers).
Your right to control what mailings, if any, you receive from
Leisure Holding Inc. and its affiliates is important to us.
The information below will assist you in understanding the
different mailing options you have, and how you may notify
us of changes in the mailings you wish to receive or to unsubscribe
in general.
Though we may include announcements from partners or other
third parties in some mailings, we do not provide mailing
lists to third parties or distribute the Leisure Holding Inc.
and its affiliate's mailing lists to third parties.
What mailing lists Leisure Holding Inc. and its affiliates
maintain and your subscription options
Leisure Holding Inc. and its affiliates mailing lists for
current customers, business partners and affiliations
Notifications from Hosting and Customer Service
Scheduled maintenance site status
notifications
Leisure Holding Inc. and its affiliates can subscribe to
receive notifications regarding upcoming maintenance which
may impact their hosted websites, online reservation systems
or online advertising as well as notifications of any outages
or loss of service in its hosted solutions and to clarify
root cause and solution to these issues. If you are a Leisure
Holding Inc. and/or its affiliate's customer, you can request
these hosting announcements. Customers of Leisure Holding
Inc. and its affiliates are encouraged to opt-in to receive
these maintenance notifications as email notifications are
the primary means of communicating with our customers and
partners regarding upcoming maintenance activity.
Proactive support and technical notifications
At times Leisure Holding Inc. and/or its affiliates customer
service department notifies affected customers of means
of optimizing product usage or potential product issues.
Customers of Leisure Holding Inc. and its affiliates are
encouraged to opt-in to receive these service announcements
as email notifications are the primary means of communicating
with our customers regarding proactive support and technical
notifications.
New software release notifications
Leisure Holding Inc. and/or its affiliates customer service
department notifies interested customers of new product
release availability. Customers of Leisure Holding Inc.
and its affiliates can opt-in to receive these service announcements.
Customers of Leisure Holding Inc. and its affiliates are
encouraged to opt-in to receive these new software release
notifications in order to keep up-to-date regarding our
new product offerings. Leisure Holding Inc. and its affiliates
utilize email notifications as the primary means of communicating
with our customers regarding new product releases.
Marketing Mailings and Newsletters
Periodic notifications on
products, services, offerings and features
Leisure Holding Inc.
and its affiliates maintain a list of contacts who have
expressed an interest in receiving periodic product information
from Leisure Holding Inc. and/or its affiliates. If you
are interested in receiving this information, you may subscribe.
Periodic notifications on best practices, white papers,
web casts and resources
Leisure Holding Inc. and its affiliates maintains a list
of contacts who have expressed an interest in receiving
periodic announcements and updates about online marketing,
advertising and reservation solutions, as well as best practices,
white papers, web casts and resources from Leisure Holding
Inc. and/or its affiliates for the outdoor recreation industry.
If you are interested in receiving this information, you
may subscribe.
Quarterly newsletter
Leisure Holding Inc. and its affiliates offers quarterly
email newsletters which are sent to its customers, partners
and business affiliates who have requested to receive the
newsletter. If you are a customer, partner or business affiliate
of Leisure Holding Inc. and its affiliates, you may subscribe
to these quarterly newsletters.
Partner Information
Leisure Holding Inc. and/or its affiliates maintain a list
of contacts who have expressed an interest in receiving
periodic notifications from our business alliance partners.
Leisure Holding Inc. and/or its affiliates do not release
these email addresses to these partners but will on occasion
execute email notifications on behalf of these partners.
If you are a customer, partner or business affiliate of
Leisure Holding Inc. and/or its affiliates, you may subscribe
to receive these business partner notifications.
Leisure Holding Inc. and its affiliates
mailing lists for potential
customers, business partners and affiliations
Periodic notifications on
products, services, offerings and features
Leisure Holding Inc. and its affiliates maintain a list
of contacts who have expressed an interest in receiving
periodic product information from Leisure Holding Inc. and/or
its affiliates. If you are interested in receiving this
information, you may subscribe.
Periodic notifications on best practices, white papers,
web casts and resources
Leisure Holding Inc. and its affiliates maintains a list
of contacts who have expressed an interest in receiving
periodic announcements and updates about online marketing,
advertising and reservation solutions, as well as best practices,
white papers, web casts and resources from Leisure Holding
Inc. and/or its affiliates for the outdoor recreation industry.
If you are interested in receiving this information, you
may subscribe.
Quarterly newsletter
Leisure Holding Inc. and its affiliates offers quarterly
email newsletters which are sent to its potential customers,
partners and/or business affiliations who have requested
to receive the newsletter. If you are a potential customer,
partner and/or business affiliate of Leisure Holding Inc.
and its affiliates, you may subscribe to receive these quarterly
newsletters.
Partner Information
Leisure Holding Inc. and/or its affiliates maintain a list
of contacts who have expressed an interest in receiving
periodic notifications from our business alliance partners
Leisure Holding Inc. and/or its affiliates do not release
these email addresses to these partners but will on occasion
execute email notifications on behalf of these partners.
If you are a potential customer, partner and/or business
affiliate of Leisure Holding Inc. and/or its affiliates,
you may subscribe to receive these business partner notifications.
Other email notifications
Answer update notifications
Visitors to the Leisure Holding Inc. and/or its affiliated
websites, support site, can request automated notification
when specific answers are updated in our online knowledge
base. You may choose to receive these notifications when
viewing the answer you would like to receive notification
about.
Transactional emails
Leisure Holding Inc. and/or its affiliates typically send
an automated email confirmation when a form is completed
requesting information from Leisure Holding Inc. and its
affiliates or when transactions such as purchasing reservations,
purchasing advertising or requesting information about our
products and services.
Customer support incidents and responses
Responses to customer support or pre-sales support requests
are handled through email.
Changing your subscription
preferences
Leisure Holding Inc. and its affiliates mailing lists
Customer and partner communications
As a Leisure Holding Inc. and/or its affiliates customer,
partner or potential customer, partner and/or business affiliate,
you can update your mailing preferences at any time by visiting
the "Mailing Preferences" page on our website(s)
or by updating your email preferences under "My Profile"
in our customer support area, or by following either of
the convenient links located at the bottom of any email
from Leisure Holding Inc. and its affiliates. Requests submitted
through one of these methods are processed and effective
immediately.
In addition, you may email a request to support@friendcomm.net
with a subject line of "unsubscribe" or reply
to any email from Leisure Holding Inc. and its affiliates
requesting that your address be unsubscribed. Please be
aware that unsubscribe requests submitted this way will
take longer to process and may not be effective immediately.
Non-customer communications
As a web site visitor who has requested that we send
you email updates, you can update your subscription preferences
or unsubscribe through our "Mailing Preferences"
page on our website(s). Unsubscribe requests submitted through
this form are processed and effective immediately.
In addition, you may email a request to support@friendcomm.net
with a subject line of "unsubscribe" or reply
to any email from Leisure Holding Inc. and/or its affiliates
by requesting that your address be unsubscribed. Please
be aware that unsubscribe requests submitted this way will
take longer to process and may not be effective immediately.
Other email notifications:
Answer update notifications
You can unsubscribe from your answer notifications through
the "My Stuff" section of the support site where
you subscribed to the answer.
Site upgrade notifications
You will only receive these messages if you have an active
support login with Leisure Holding Inc and its affiliates.
Transactional emails
You will only receive transactional emails from Leisure
Holding Inc. and its affiliates when you request information
or complete an actual online transaction such as an online
reservation, purchase advertising or request information
regarding our products and services. There is no need to
unsubscribe from these one-time mailings.
Customer support incidents and responses
You will only receive these email responses in reply to
specific support requests, or in response to technical issues
detected by Leisure Holding Inc. and/or its affiliates proactive
monitoring. There is no need to unsubscribe from these interactive
mailings. It is highly recommended that you do not unsubscribe
from receiving these types of emails as this is our primary
means of communicating with our customers, partners and
affiliations regarding customer support incidents and responses.
Third party mailings
Occasionally, Leisure Holding Inc. and its affiliates may
contract with a third party to communicate on their behalf
to the third party's contacts. We do not collect your email
address or contact information from this third party, and
we do not have access to their mailing list.
Depending on the nature of the third party mailing, we may,
in order to comply with applicable laws, provide the third
party with a suppression list of contacts to exclude from
their list. The third party does not have permission to keep
or market to this list, or to use it in any way other than
as a suppression list for a mailing they are providing on
Leisure Holding Inc. and/or its affiliates ' behalf.
Contacting Leisure Holding
Inc. and its affiliates about your privacy
If you have any questions about this privacy statement, the
practices of this site, or your dealings with this web site,
you can contact us at support@friendcomm.net
and include in the subject line of your email "privacy."
Headquarters
Leisure Holding Inc.
1855 W. Katella Ave., Suite 350
Orange, CA 92867
United States
1.888.333.9383
Notification of Changes in This
Privacy Policy
Changes to this privacy policy will be posted to Leisure Holding
Inc. affiliated web sites. Though we will not change this
policy in such a way to significantly reduce a user's expected
level of privacy, we do encourage users to return to the privacy
policy periodically to review the policy and to consider any
changes.
Copyright Infringement Notice
Procedure for Making Claims of Copyright Infringement
If you believe that your work is being displayed on our site
in a manner that constitutes copyright infringement, please
notify our designated agent and we will promptly remove or
disable access to the work in accordance with the Digital
millennium Copyright Act. An effective notification will contain
the following:
1. Identification of the copyrighted
work claimed to have been infringed and the location of
the work online.
2. A statement by you that you have a good faith belief
that use of the material in the manner complained of is
not authorized by the copyright owner, the copyright owner's
agent, or the law.
3. A statement by you that the information in the notification
is accurate, and that, under penalty of perjury, you either
are the copyright owner or are authorized to act on behalf
of the owner of the exclusive right that is allegedly infringed.
4. Proper notice should be mailed to the address below or
faxed. All notifications must be signed by the copyright
owner or authorized agent.
5. Include your mailing address, phone number, email address,
and full name.
Proper notice containing the above
items should be faxed or mailed to:
Deb Kohls - Vice President
Friend Communications
1855 W. Katella Ave., Suite 350
Orange, CA 92867
Fax: 714-288-8689
Contact Information
For answers to other questions regarding Friend Communications
Privacy Statement, please email reservationfriend@custhelp.com
or call 1-888-333-9383.
This Privacy Statement is for Friend Communications, Inc.,
CampingFriend.com, TravelFriend.com and any other trade names
of Friend Communications.
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